AEROREPUBLICA OCCUPIES FIRST PLACE IN ‘CUSTOMER SERVICE REPORT’

Bogotá, September 2010. The Civil Aviation of Colombia presented the 'Customer Service Quality Report’, for to the first semester of the year, in which AeroRepublica is the airline with the lowest customer complaints rates, for every 100 thousand transported passengers.

According to the latest 'Customer Service Quality Report', presented by the Civil Aviation of Colombia, the best-qualified airline in the air-market continues to be Aero República.


This is the second consecutive year the company outstands by their customer service rates.

According to the report, AeroRepública obtained in the first half of the year 9, 47 complaints for every 100,000 passengers transported in domestic flights, a significantly lower rate versus the competitors. Likewise, in the international air-market, AeroRepública led the customer service results among Colombian airlines, obtaining 9, 9 complaints for every 100,000 passengers transported. These results reflected AeroRepública’s commitment with their clients and its intention to continue offering a world-class service.

For Roberto Junguito Pombo, President of AeroRepública, "the leadership we have achieved in customer service is the result of the commitment of more than 1, 400 contributors of AeroRepública to attain customer’s needs”. Junguito also stated the company will continue working in this direction, especially in the present, when they are focused on international expansion. "We know that travelers appreciate our constant effort to provide the highest levels of service and care" added the executive.

AeroRepública acquires the most modern aircrafts of the Americas and it’s the first airline in Colombia to complete a 100% renewed fleet. The benefits of their services include Web check-in, thus saving passenger’s time during their itineraries.

 

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